Return Policy
We want you and your pet to be completely happy with your purchase. If something is not right, we are here to help.
30-day return window
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, simply contact us to initiate a return or exchange within 30 days of delivery.
Return conditions
To be eligible for a return, items must be:
- Unused and in the same condition in which you received them;
- With tags attached; and
- In their original packaging.
How to start a return
- Email support@furdwell.com or use our contact form with your order number and the reason for the return.
- Our team will confirm your return and provide the return instructions.
- Ship the item back in its original packaging. We recommend using a trackable service, as we cannot be responsible for items lost in transit.
Refunds
Once your return is received and inspected, we will notify you of the approval of your refund. Approved refunds are issued to your original payment method. Please allow a few business days for your bank or card issuer to post the credit.
Exchanges
If you would like to exchange an item, contact us and we will guide you through the process. Exchanges are subject to product availability.
Damaged or incorrect items
If your order arrived damaged, defective, or is not what you ordered, please contact us within 30 days with your order number and a photo of the item. We will make it right at no cost to you.
Order changes and cancellations
If you need to modify or cancel your order, please contact us within 12 hours of placing it. Once an order has been processed, modifications may no longer be possible.
Questions?
Questions about a return? Email support@furdwell.com or send us a message — we are happy to help.